Missing Pieces Policy

Boardwalk Puzzles is known for premium jigsaw puzzles. We take pride in creating fun, beautiful art that is perfect for puzzles. We also take great care to ensure each puzzle is complete and arrives in pristine condition. Sometimes, however, thing go wrong. When this happens we want to make it right.

Through years of experience, we have discovered that the vast majority of missing pieces are eventually found by customers. The piece either fell on the floor, wound up in a vacuum bag, was swiped by a pet, slipped under a rug or fell behind a cushion. Please thoroughly inspect your puzzle assembly area for stray pieces. They are probably hiding nearby. We've even had customers tell us they found missing pieces in their refrigerator.

Also note that the piece count on each box is a close approximation. Different cut patterns have different piece counts. A 500-piece puzzle may actually be 510 pieces. A 1,000-piece puzzle might be 1,004 pieces. Piece counts provide guidelines for the difficulty of the puzzle but are not meant to be an exact count.

What To Do

If after a thorough search you determine your puzzle came without all the pieces, we are happy to provide you with a one-time code that can be applied to a purchase on our website. The code is good for 60 days and can be treated as a cash credit. To receive your electronic gift card, please complete the damaged or missing pieces request form below. Damage credits may be used in conjunction with active offers on the website. We may respond to your claim with a one-time code or puzzle replacement.

Why We Don’t Send Replacements

We don’t generally send replacement puzzles for several reasons: 1) Titles are periodically retired and no longer available. 2) Different cut patterns are often used for different runs of the same title, and a replacement may not fit. 3) Many customers don't want to assemble the same puzzle twice.

Disclaimer

The company reserves the right to change or discontinue this policy at any time. We monitor damaged and missing pieces claims along with returns and may limit claims and credits at any time.

Production Codes

Production codes are located on the outside bottom of the box. There will be an alphanumeric code that identifies the manufacturing information for that puzzle. See example images below.

 

Updated August 2026